Oney - Insurance Second Insurance Lab Community workshop, organised by Oney Insurance

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Hear ye, hear ye… Notice: our second Insurance Lab Community workshop took place

Published on 04/06/18

After the success of our first workshop, we decided to succumb a second time.

In Spring, insurance and digital representatives from France, Spain and Portugal joined Oney Insurance team to participate in brainstorming work groups on digitalisation, and more specifically on the development of a digital customer journey, that would meet the clients’ needs.

At the end of the day, we had a clear roadmap with the below key points:

  • Develop an omnichannel journey
  • Have a smooth and straightforward process (time to subscribe or claim, no bug, no crash, etc)
  • Provide informative and easy-to-understand contents, that can be found by the client/prospect
  • Focus on defining a better claims process

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